Modernizing the internal software user experience was a huge opportunity to increase accessibility, usability, efficiency, and overall value for the company.

I joined the Resolver dev team shortly after its MPV release under the guiding visions to:

I started as support for the lead UX designer—taking notes during moderated interviews, analyzing recordings, wireframing, creating research presentations, etc.

One year later, I accepted the leading UX position to carry forward work in progress and continue developing the UX path for the next three years.

Two of our biggest challenges:
‍1) achieving parity with legacy software without disrupting operations and 2) persuading legacy users to adopt updated business workflows.

With positive and negative feedback on the MVP, I led a major visual design upgrade to satisfy the variability and scalability of enterprise operations. As a proficient graphic designer, I knew how to capitalize on layouts, colors, and typography.

In close collaboration with the product owner and all developers, we were able to iterate on our design system and define reliable UI patterns.

With the industry expertise of the product owner, our assumptions consistently addressed ~70% of users' needs; however, I relied on remote moderated usability tests to confirm development ideas, ask for immediate feedback, and—most important—find operational blind-spots.